Complaint or Grievance

Therapy clients have the right to file a complaint about treatment practices and procedures without retaliation. It is our objective to resolve your concerns with our services to the best of our abilities. Reviews of grievances will be conducted to identify trends and make improvements in services and business operations.

​

 If you are dissatisfied with services, please discuss it directly with your provider or our owner, Dr. Kathleen Ruscitto at (712) 213-2205 or info@heartlandcounselingia.com