GETTING STARTED
New to counseling? Find answers to your questions here: FAQ Page
Searching for more resources? Try looking on our Resources Page.
Step 1: Choose a Location:
Online (all HCS counselors offer online counseling services)
Step 2: Learn more about services:
Step 3: Schedule an Appointment
Call: (712) 213-2205
Step 4: Attended your first therapy session
Congratulations! Celebrate the first steps of your new journey!
INSURANCE AND PAYMENT
Accepted Insurance:
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Aetna
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Amerigroup Iowa
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Avera Health Plans
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Blue Cross/Blue Shield
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Iowa Total Care
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Iowa Medicaid
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Midlands Choice
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Wellmark BCBS
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United Behavioral Health/UMR/ Optum
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United Heathcare
Using Insurance to help pay for counseling?
Questions to Ask Your Insurance Provider Concerning Mental Health Benefits
Do I have behavioral/mental health coverage?
How many outpatient psychotherapy sessions am I allotted in my plan?
Are there any limitations, requirements, or restrictions in accessing my plan?
Additional questions for more details:
Do I need a referral from my Primary Care Physician?
Do I need to have pre-authorization from my insurance company?
Is my therapist in your network? If not, what are my out-of-network benefits?
Am I authorized to see only a particular kind of therapist? (psychiatrist, psychologist, licensed mental health counselor, licensed marriage and family therapist, licensed clinical social worker, etc.)?
What is the effective date of my insurance coverage?
Am I limited to a dollar amount per year ($500, $250 etc.) that will be covered?
What is the amount of my deductible, co-pay, and co-insurance amounts after insurance adjustment is applied?
Self-Pay
Sliding Scale Fee:
Options are available upon request.
Billing:
Please call or email our office to discuss your billing options.
REFERRAL OPTIONS
Referrals from mental health providers, doctors' offices, and other community providers are welcomed.
Referral information can be faxed to (319) 359- 4198
Please include:
Demographic information
Insurance information
Reason for the referral
Signed release of information
GOOD FAITH ESTIMATE
Get cost estimates before you get care if you’re uninsured or self-pay.
Beginning January 1, 2022, if you’re uninsured or don’t plan to submit your claim to your health plan, health care providers and facilities must provide you with a “good faith estimate” of expected charges before you get an item or service. The good faith estimate isn’t a bill.
Providers and facilities must give you a good faith estimate if you ask for one, or when you schedule an item or service. It should include expected charges for the primary item or service you’re getting, and any other items or services provided as part of the same scheduled experience.
For example, if you’re getting surgery, the good faith estimate could include the cost of the surgery, any lab services or tests, and the anesthesia used during the operation. But in some instances, items or services related to the surgery that are scheduled separately, like pre-surgery appointments or physical therapy in the weeks after the surgery, might not be included in the estimate.
In 2022, the estimate isn’t required to include items and services provided to you by another provider or facility, but you can ask these providers or facilities for a separate estimate. In 2023, the provider or facility will be required to provide co-provider or co-facility cost information.
For more information:https://www.cms.gov/nosurprises/consumers/understanding-costs-in-advance
Cancellation Policy
We understand that sometimes clients are unable to keep a scheduled appointment due to unforeseen circumstances. However, we require patients to reschedule or cancel appointments within 24 hours of a scheduled visit.
If you are a no show or fail to reschedule/cancel an appointment without giving the 24 hours notice a $50.00 charge will be applied to the card on file for each missed appointment