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To Schedule an Appointment Call or Email

(712)213-2205

reception@heartlandcounselingia.com

Please Note: You will need your insurance information and a form of payment ready at the time your appointment is scheduled.

We do not offer walk-in services. All appointments must be scheduled in advance. If you are in crisis, please call 911 or go to the nearest emergency room.

Appointments 

New Clients 

Wondering where to Start?

  • Visit our Team page to review our counselors' profiles and specialties. 

  •  Review the FAQ page for more information regarding, mental health services, telehealth service, resources and details about what you can expect at your appointment!

  • For general inquiries, please call (712) 213-2205 or send us a secure message by completing the contact form located on our Contact page. Messages are returned within 1-2 business days.

Ready to Schedule your first Appointment?

  • Schedule with our receptionist by calling (712)213-2205.

  • Request and appointment through our online contact form.

  • Request an appointment through our portal.

Existing Clients 

If you have already been seen by one of our providers and you would like to make another appointment, please contact them directly or go to our secure online portal.

Insurance and Payment Options 

Payment is due at the time of service.  HCS requires that a credit or debit card be placed on file at time of scheduling your first appointment.  At the end of each session, you will receive an invoice summary.  HCS will charge the credit card on file within 24 hours of your session.  Counselors do not accept payment directly. To receive the most accurate information about your insurance plan (co-payment, deductibles, etc.), please contact your insurance provider directly.  For questions about your account or payments, contact the HCS Billing Specialist at billing@heartlandcounselingia.com.

  • Need to make a payment or update your billing information? The online portal allows clients to pay their bills, update personal information, and more.

  • Insurance, EAPs, and Self-Pay are Accepted.

  • Accepted Insurance:​ Aetna, Wellpoint/Amerigroup Iowa, Avera Health Plans, Blue Cross/Blue Shield, Employee and Family Resources (EFR) EAP, Iowa Total Care, Health Partners, Iowa Medicaid, Midlands Choice, Molina, Wellmark BCBS, United Behavioral Health/UMR/ Optum, United Heathcare

Good Faith Estimate 

Beginning January 1, 2022, if you’re uninsured or don’t plan to submit your claim to your health plan, health care providers and facilities must provide you with a “good faith estimate” of expected charges before you get an item or service. The good faith estimate isn’t a bill.

Providers and facilities must give you a good faith estimate if you ask for one, or when you schedule an item or service. It should include expected charges for the primary item or service you’re getting, and any other items or services provided as part of the same scheduled experience.

For example, if you’re getting surgery, the good faith estimate could include the cost of the surgery, any lab services or tests, and the anesthesia used during the operation. But in some instances, items or services related to the surgery that are scheduled separately, like pre-surgery appointments or physical therapy in the weeks after the surgery, might not be included in the estimate.

In 2022, the estimate isn’t required to include items and services provided to you by another provider or facility, but you can ask these providers or facilities for a separate estimate. In 2023, the provider or facility will be required to provide co-provider or co-facility cost information.

For more information: https://www.cms.gov/nosurprises/consumers/understanding-costs-in-advance

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